Shipping Policy – Zeriana

1. Overview

At Zeriana, we are committed to delivering your order with care, precision, and efficiency.

All orders are processed within 1–3 business days after payment confirmation. Once your order has been dispatched, you will receive a confirmation email with tracking details.

2. Shipping Destinations

We ship worldwide.

If your location is not available at checkout, please contact us at care@zeriana.com.

3. Delivery Timeframes

Estimated delivery time for all orders:

4–9 business days worldwide

These timeframes are estimates and may vary depending on external factors such as carrier delays, customs processing, or peak periods.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location.

From time to time, Zeriana may offer free shipping promotions, which will be clearly displayed on the website.

5. Order Processing

Orders are processed Monday to Friday, excluding public holidays.

Orders placed after business hours will be processed on the next working day.

6. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.

Please allow up to 48 hours for tracking updates to appear.

7. Customs, Duties & Taxes

For international orders, customs duties and taxes may apply depending on your country.

These charges are the responsibility of the customer and are not included in the product or shipping price.

8. Delays

While we aim to meet the estimated delivery time, delays may occur due to factors beyond our control, including:

High demand periods

Carrier disruptions

Customs inspections

Incorrect shipping details

Zeriana is not responsible for delays caused by external circumstances once the order has been dispatched.

9. Incorrect Address

Customers are responsible for providing accurate shipping information at checkout.

Zeriana is not liable for orders delivered to incorrectly provided addresses.

If you notice an error, please contact us immediately at care@zeriana.com.

10. Lost or Stolen Packages

If your tracking indicates that your order has been delivered but you have not received it, please:

Check with neighbours or your local delivery office

Contact the shipping carrier directly

Zeriana is not responsible for lost or stolen packages confirmed as delivered by the carrier.

11. Split Shipments

In some cases, orders may be shipped in multiple packages to ensure faster and more efficient delivery.

If this occurs, you will receive separate tracking details for each shipment.

12. Contact

For any questions regarding shipping, please contact us:

Email: care@zeriana.com
Address:
Zeriana
108 Leicester Square
London WC2H 7LU
United Kingdom