Privacy Policy – Zeriana

1. Introduction

Welcome to Zeriana.

Zeriana respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

2. Company Information

Zeriana
108 Leicester Square
London WC2H 7LU
United Kingdom
Email: care@zeriana.com

3. Information We Collect

We may collect and process the following data:

Personal Identification Information

Full name

Billing and shipping address

Email address

Phone number

Payment Information

Payment details are processed securely via third-party providers. We do not store full card details.

Technical Data

IP address

 Browser type and version

Time zone setting

Device type

Usage Data

Pages visited Time spent on siteInteraction behaviour

4. How We Collect Your Data

We collect data through:

Direct interactions, such as placing orders or filling forms

Automated technologies, such as cookies and tracking tools

Third-party services, such as Shopify, payment providers, and analytics platforms

5. How We Use Your Data

We use your data to:

Process and fulfil orders

Manage payments and transactions

Provide customer support

Improve website performance and customer experience

Send updates, promotions, and marketing communications when consent is given

Prevent fraud and ensure platform security

6. Legal Basis for Processing (UK GDPR)

We process your data under the following legal bases:

Contractual necessity: to fulfil your order

Legal obligation: to comply with applicable laws

Legitimate interest: to support business operations and prevent fraud

Consent: for marketing communications where required

7. Sharing Your Data

We only share data when necessary with trusted partners, including:

Payment processors

Shipping and logistics providers

Website hosting platforms, such as Shopify

Analytics and marketing tools

All third parties are required to handle your data securely and lawfully.

8. International Data Transfers

Your data may be transferred outside the United Kingdom or European Economic Area.

When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequate protection standards approved by relevant regulators.

9. Data Retention

We retain your data only for as long as necessary:

To meet legal, accounting, or reporting requirements

To fulfil the purposes outlined in this Privacy Policy

10. Your Rights (UK & EU GDPR)

You have the right to:

Access your personal data

Request correction of inaccurate data

Request deletion of your data, also known as the “right to be forgotten”

Restrict processing

Object to processing

Request data portability

Withdraw consent at any time

To exercise your rights, contact us at: care@zeriana.com

11. Cookies & Tracking Technologies

We use cookies to:

Enable website functionality

Improve user experience

Analyse website performance

Deliver personalised advertising

You can manage or disable cookies through your browser settings.

12. Data Security

We implement appropriate security measures, including:

SSL encryption

Secure payment gateways

Restricted access to personal data

However, no online system can be guaranteed to be completely secure.

13. Marketing Communications

We may send promotional emails only if:

You have opted in

Or you have purchased from us, where permitted under applicable soft opt-in rules

You can unsubscribe at any time using the link included in our emails.

14. Children’s Privacy

Our services are not directed to individuals under 18.

We do not knowingly collect personal data from children.

15. Third-Party Links

Our website may include links to third-party websites.

We are not responsible for their privacy practices or content.

16. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page.

17. Contact Us

For any questions regarding this Privacy Policy, please contact us:

Email: care@zeriana.com
Address:
Zeriana
108 Leicester Square
London WC2H 7LU
United Kingdom