Lumen Heart Pendant Necklace

Yes. All images used in our store faithfully represent the pieces you will receive. We apply a rigorous standard to visual presentation, as we understand that photography is an essential part of the purchasing experience.

Each piece is carefully photographed and selected to reflect its true characteristics — including shape, finish and tone — avoiding any form of distortion that could compromise your perception.

We would never present a piece that does not correspond to what is shown. Our commitment is that the expectation created through imagery is the same one you experience when opening your order.

We believe that quality is not defined solely by materials, but by the consistency of what you receive. For this reason, we follow a structured production and verification standard designed to ensure the same level of excellence with every order.

Our pieces are produced in different parts of the world through carefully selected partners, with a primary concentration in Italy, where our headquarters are also based.

This proximity allows for closer curation of the process and a clear aesthetic reference — elegant lines, clean construction and precise finishing.

Yes. We select materials that offer a balanced combination of aesthetics, comfort and durability.

Our criteria extend beyond appearance alone. We prioritise materials chosen for their ability to maintain both structure and finish over time, avoiding fragile or low-performance solutions.

This attention reflects our commitment to delivering pieces that are not only visually refined, but also consistent in quality.

Yes. Before dispatch, every piece undergoes a verification process to ensure it meets our quality standards.

This review includes an assessment of finishing, structural integrity and full conformity with the model presented in our store.

Our objective is to ensure that each order arrives exactly as envisioned — in perfect condition and fully aligned with the brand’s standard.

The average delivery timeframe is 5 to 11 business days, calculated from the confirmation of payment.

Each order goes through careful stages of preparation, verification and packaging, ensuring that every piece arrives in impeccable condition.

We favour a responsible timeframe over a rushed delivery — because we believe the experience begins with the care taken in preparing what you will receive.

You may follow your order directly through the tracking page available on our website, where all updates are recorded as the shipment progresses.

If you prefer, we can also keep you informed by email, with notifications regarding the status of your delivery. Simply contact our Client Care team to request this service.

Our goal is to ensure that you feel secure and well informed at every stage of the process, from dispatch to the arrival of your order.

Yes. In some cases, items from the same order may be shipped in separate parcels.

When pieces involve different origins, finishing processes or specific packaging requirements, we may dispatch them separately to ensure each item is prepared and protected with the appropriate level of care.

Should this occur, you will receive the corresponding tracking references for each shipment.

Our store offers a range of payment options designed to accommodate different client preferences and to make the purchasing experience both accessible and seamless.

All available payment methods are presented directly at checkout, at the time of order completion, allowing you to select the option that best suits you with full transparency and security.

Yes. You may divide your purchase into up to six interest-free instalments on most orders.

For higher-value purchases or orders containing multiple items — such as selections of five, six or more pieces — extended instalment options may be available, subject to automatic assessment by our payment system.

All instalment options and their corresponding values are clearly displayed at checkout prior to order confirmation.

Yes. You may request a return provided that the piece is in perfect condition, unworn, accompanied by all accessories and returned in its original packaging.

Return requests may be submitted within 90 days of receiving your order.

Once the returned item has been reviewed, you may choose to receive a refund of the amount paid or use the value as store credit towards a future purchase.

To contact our Client Care team, simply email us at care@aureajewerly.com.

Our team is prepared to clarify enquiries, follow up on orders and provide the necessary assistance in an organised and secure manner.

When writing to us, we kindly recommend including your order number whenever possible, allowing us to offer a more efficient and precise service.

Our maximum response time is up to 24 business hours. However, in most cases, enquiries are answered within an average of 2 to 6 business hours.

We value a transparent and respectful relationship with every client, as we understand that trust is also built through attentive service.

Our aim is to clarify, accompany and ensure that every enquiry is addressed clearly and responsibly.

Yes. The protection of your information is a priority for us. We use security systems and protocols to ensure that your data is stored and processed in a confidential manner.

The information you provide is used exclusively to facilitate your purchase, order delivery and Client Care services, and never for improper purposes.

We work to ensure that every stage of your experience is not only refined, but also secure, respecting your privacy and the trust you place in our store.